Returns and Cancelation Policy

For all orders placed via the official website:, the below returns policy is applicable:

At Cloud Nine we want you to be delighted each and every time you shop with us. Occasionally however you may want to return items to us, so below is a brief outline of our returns policy.

Our 7-day ‘no quibbles’ guarantee

Our ‘no quibbles’ guarantee means that if for any reason you are unhappy with your purchase you can return it to us, in its original condition, within 7 days and we will issue a refund for the price you paid for the item. No cancelation costs will apply.

Should you wish to cancel your purchase prior to the delivery of the item, please contact us on the following number 0860 104 109 or email and we will issue a full refund for the price you paid for the item. No cancellation costs will apply.

Returning an item

Please follow the below steps to allow us to process your refund efficiently.

1. Ensure that the product is returned in the original packaging with all warranty cards, manuals and accessories in a suitable protective packaging.

2. Then send the package, with its completed returns form, to the address below. For your protection we advise you use a registered delivery service, insured to the value of your parcel.

Cloud Nine South Africa, 65 Bofors Circle, Epping 2, 7460

3. We will inform you via email when we have processed your refund.

This returns policy does not affect your statutory rights.

For faulty products click here.