Secure Payments

cloudninehair.com puts the safety and security of our customers first. As a result, we have a number of online security measures in place to ensure that our transaction process is extremely safe and that our customers' information is secure.

When buying or selling online, caution must always be exercised. The majority of online transactions are completed without incident, so simply follow the guidelines below to help ensure that your online shopping experience is as safe and secure as possible:

  • If you're using a public computer or terminal, always log out when you complete an online session.
  • cloudninehair.com will never email or call you to ask you to disclose or verify your credit card or bank account details.
  • If you are contacted by, or receive an unsolicited e-mail from an unknown person or company, and are asked to confirm or provide your password, personal or banking information, please do not respond and report the incident to cloudninehair.com for investigation immediately.
  • If you receive what you suspect is a ‘spoof’ cloudninehair.com e-mail, please report the incident to us.
  • How do I pay for my order?

    The only payment method currently available via this website is EFT (Electronic Funds Transfer).

    How do I know if it is safe to send payment to the bank details provided?

    Modern Hair and Beauty (trading as Cloud Nine South Africa) are a registered company. Please see the company reg and vat number in the footer of this website.

    How will I know that my order has been successfully received?

    You will receive a confirmation email from us detailing the specifics of your order. This will be sent to the email address given when you placed your order online. If you are unsure of whether we have received your order please contact us on: +27 860 104 109.

    Delivery Information

    Free delivery is available on all orders.

    Your order should be delivered to you personally. If you are not at the stated delivery address when the order is delivered, the order will be returned to the local delivery hub and you will be left a note with further instructions.

    If you have any questions about your order, please contact us and one of our Customer Care Team will be in touch to help you as soon as possible.

    Contact details “”+27 860 104 109”and c9care@modernhairbeauty.com